Privacy Policy

1. Who We Are

BlackSpade Gardens is a garden maintenance and landscaping business operating across London, Kent, Surrey, Sussex, Wales and surrounding areas.

Data Controller: BlackSpade Gardens
Email: contact@www.blackspadegardens.co.uk
Phone: 07983 377348

2. What Information We Collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address
• Property information — address or location for quoting and service delivery
• Communication content — messages, photos and descriptions you send us via WhatsApp, email or phone
• Payment information — billing details where relevant (we do not store card data)
• Technical data — basic website usage data if analytics are enabled

3. How We Use Your Information

We use your personal information to:

• Provide and manage the garden services you request
• Prepare and send quotations
• Communicate with you about bookings, scheduling and follow-ups
• Process payments and maintain financial records
• Comply with our legal and regulatory obligations
• Improve our services based on feedback

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

Purpose	Legal Basis
Delivering services you've requested	Contract performance
Sending quotes and responding to enquiries	Legitimate interests
Legal and financial record-keeping	Legal obligation
Marketing (if opted in)	Consent

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share it only in the following circumstances:

• Service delivery — with trusted subcontractors or team members who need it to carry out work on your property
• Legal requirements — if required by law, court order or government authority
• Business tools — with service providers we use to operate our business (e.g. WhatsApp via Meta Platforms Inc., which is subject to their own privacy policy)

Any third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Customer records and correspondence — up to 6 years (in line with HMRC requirements)
• Enquiries that did not result in a booking — up to 12 months
• Marketing consent records — until you withdraw consent

After these periods, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at contact@www.blackspadegardens.co.uk. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

This website is a static HTML file and does not currently use cookies, tracking scripts or analytics. If this changes in the future, this policy will be updated and a cookie consent notice will be displayed.

Please note that WhatsApp (used for our quote system) and Google Fonts (used for typography) may set their own cookies or collect data under their respective privacy policies.

9. Third-Party Links

Our website may contain links to third-party websites including WhatsApp and Instagram. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always reflect the most recent version. We recommend checking this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: